I do not want to reserve a hike online. What do I do?

Not all spaces are allocated for online reservations. A number of spaces are available for in-person sign-up on hike day on a first-come first-served basis.

How do I make an online reservation?

1. Go to the GVRHC website (www.gvrhc.org). Click on the Hike Schedules webpage and click on Reserve your hike. Alternatively, go to the Member Services webpage on our club’s website.
2. Log in to your Member Services account with your email and password.
3. Click on Hike Reservation (found at the top of the page) and then click on Register. (You can also Click on Show details.)
4. Select the hike you wish to take and click Next. (Note: If all available registrations for the hike are filled, the hike is grayed out. In this case, you will have to choose a different hike or sign up in person on hike day for that particular hike.)
5. Complete the registration form and click Next.
6. Review your registration details and click Confirm. You will then receive an email confirming your reservation.
7. Check in with the hike leader on hike day at least 30 minutes before the hike’s scheduled departure time. The hike leader will either approve or not allow you to join the hike.

What is the password to log in to Member Services?

You must use the password that you created when you established your Member Services account. If you have forgotten your password, follow the instructions on the Member Services log-in page.

Am I guaranteed to be on the hike after I make an online reservation?

No. Final approval for you to join the hike is at the hike leader’s discretion on hike day. You may be denied permission to join the hike if the hike leader determines that you are not properly prepared for the hike (e.g., improper footwear, insufficient water, no hiking poles if required, do not have required permit, etc.) or if the hike leader determines that the hike is not suited to your hiking ability. Also, you may not get on the hike if there are not enough drivers with suitable vehicles, especially high-clearance vehicles.

If you do not check in with the hike leader at least 30 minutes before the hike’s scheduled departure time, you automatically lose your reservation and may also lose future online reservation privileges. If the hike still has room, you could get on it by taking one of the walk-up spots.

How do I cancel my reservation before the Tuesday midnight cutoff time?

1. Log in to your Member Services account with your email and password.
2. Click on Hike Reservation (found at the top of the page).
3. Click on Already registered.
4. Click on Cancel registration. (Do not click on To change, contact administrator.)
5. Confirm that you wish to cancel your registration. You will then receive an email confirming your cancellation.

Alternatively,

1. Log in to your Member Services account with your email and password.
2. Click on My Profile (found at the top of the page)
3. Click on My event registrations (found near the top of the page).
4. Click on the date for your registered hike.
5. Click on Already registered.
6. Click on Cancel registration. (Do not click on To change, contact administrator.)
7. Confirm that you wish to cancel your registration. You will then receive an email confirming your cancellation.

How do I cancel my reservation after the Tuesday midnight cutoff time?

If you must cancel after reservations close, contact either the hikemaster or assistant hikemaster. Their contact details are included in your reservation confirmation email.

What happens if I have a reservation and do not check in with the hike leader on hike day?

You are considered a no show if you do not check in with the hike leader at least 30 minutes before the hike’s scheduled departure time. The hikemaster will delete you from any future reservations for a period of time unless you have a good reason.

What do I do if I reserved a hike and now want to go on a different hike?

1. Cancel your reservation. (See FAQ How do I cancel my reservation before the Tuesday midnight cutoff time?)
2. Select and make a reservation for the new hike if there are spaces remaining. (See FAQ How do I make a reservation?) You must do this before the Tuesday midnight cutoff time.

Whom do I contact if I made a reservation and have questions?

Contact the hike leader if you have specific questions about the hike. (See the Hike Bulletin for contact information.) If you want to cancel your reservation, change the hike you wish to go on, or have technical difficulties making a reservation, do not contact the hike leader. Review these FAQs for what to do in these situations.

What happens when there are changes to a hike or the hike is cancelled?

You should receive an email if there are major changes to the hike or the hike for which you made a reservation is cancelled. Because changes to the Hike Bulletin happen frequently, you are advised to check it frequently. 

If a hike is full, is there a waitlist?

No. There is no waitlist feature at this time.

Can I find out who has made a reservation for a particular hike?

No. The software does not allow registrants to be listed by individual hikes.

Can I make a reservation for my spouse or another GVRHC member?

No. Each GVRHC member can make a reservation using only their own Member Services account.

Can I make a reservation for a guest?

No. All guests must sign up in person on hike day. As the sponsoring GVRHC member, you must accompany them on the same hike.

What devices can I use to make a reservation?

You can use a desktop or laptop computer, tablet, or smartphone.

For an iPhone, use either Safari or download the Wild Apricot Member app. For an Android phone, use either Chrome or download the Wild Apricot Member app. (Note: Make sure you download the Wild Apricot Member app. The Wild Apricot Admin app will not work.)

How do I automatically add or delete my reservation to my online calendar?

To add your reservation: Look for Add to my calendar. Click on the + and select the appropriate mode (Apple, Goggle, Office 365, Outlook, or Other (download ICS file).

To delete your reservation: Go to your online calendar, click on the event, and delete it.

Whom do I contact for help with reservations?

Review these FAQs as they should answer most of your questions. Do not contact the hike leader.